Frequently Asked Questions

Put the item in your basket/cart and proceed to checkout, you will then be directed to provide details which will reserve your item and generate a shipping quote request. We will then provide you with a shipping quote/invoice as soon as we’re able.

Should you decide to continue with the order, simply pay via the invoice link.

Should you decide not to continue, contact us and we’ll cancel your reservation/order.

In all cases, the reservation is held for 7 (seven) days after the quote/invoice is generated. If payment is not received in that time, the order will cancel automatically, the reservation will be removed, and the item will return to being available as stock.

Our website shop is open 24/7. We don’t have a physical shop.

Our warehouse and office is manned from 0800 to 1630 Monday to Thursday and 0800 to 1530 Friday. If you place an enquiry or shipping quote request outside of these times, we’ll do our best to respond the next business day.

As with most everywhere at the moment, changing restrictions and the COVID situation in general can affect turn-around times, so please be patient with us. Thank you.

We don’t reserve markers before they appear on the website for sale.

What you can do to give yourself more of a chance of getting a particular number that you’d like, is to follow our social media so you’re aware when a particular aircrafts items will be listed. Once you know they’re available in the shop, drop us a line before you order, quoting the specific numbers you’re hoping for. If we have them, we’ll reply with advice on what to do next.

If you’d like a specific number but you’re not quite so worried if you can’t get it, add your preference to the shipping notes of your order. If available when your order is received and picked, then we’ll pack that/those ones for you. Otherwise, markers will be allocated at random.

As the site grows in popularity, we’re inundated with general enquiries for commonly removed items, so it’s not always possible to reply to questions that are already answered here in our FAQs. Have a browse through the FAQs so you won’t be disappointed.

All commonly removed items such as window cuts, registration cuts, landing gear doors, fuselage skin cuts, flight deck seats and panels, cabin memorabilia, seat identification markers, information/exit signs, demo kits, life vests etc. will be listed in the website shop as they become available. Our social media pages will post previews and updates of new aircraft arriving and dates when this might be.

It might surprise you to know that some passenger seats are not removed due to the cost and effort involved. Take a look at what’s available on the website and if you have a specific enquiry regarding these, do drop us a line.

All sales of common items will be via the website, and in order to give as many people as possible an equal shot at owning some memorabilia, particularly the BA 747 fleet for example (a sad loss for all, and by far our biggest generator of enquiries), we do not keep a waiting/reservation list for these items. Watch our social media or bookmark the shop website page and pop back to look at the latest items added.

For items that are not commonly removed or are not generally listed on our website, or for B2B business enquiries, please use our contact form.

Don’t forget to like and follow our Facebook Plane Reclaimers page and Instagram @PlaneReclaimers where new aircraft arrivals and some individual parts will be previewed.  You can register for our news letters now too, just go to the foot of any of our pages.

Thank you for reading.

All B2B business to business enquiries, please use our contact form. Thank you.

Don’t forget to like and follow our Facebook Plane Reclaimers page and Instagram @PlaneReclaimers where new aircraft arrivals and some individual parts will be previewed.  You can also bookmark our page so you can pop back any time to see our new additions.

COVID19 and Civil Aviation Authority restrictions at the moment prevent us from hosting visits from the general public.  B2B business to business enquiries via our contact form.

Don’t forget to like and follow our Facebook Plane Reclaimers page and Instagram @PlaneReclaimers where aircraft arrivals and some individual parts will be previewed.  You can also bookmark our page so you pop back any time to look at our latest additions.

An aircraft landing at St Athan or Castellón does not guarantee that Plane Reclaimers will be selling items from it. The aircraft goes through a contracted teardown for rotable parts that will return to the industry before any sale of what remains is agreed.

Don’t forget to like and follow our Facebook Plane Reclaimers page and Instagram @PlaneReclaimers where new aircraft arrivals and some individual parts will be previewed.  You can register for our news letters now too, just go to the foot of any of our pages.

Aircraft retirement and dismantling is a dynamic business and we don’t always know far in advance whether a particular aircraft will come to us.  Similarly, one or more aircraft from a particular fleet arriving at either St Athan or Castellón does not necessarily mean that we will be receiving all of that fleet.

Any future arrivals from which we know we will be selling items, will be previewed on our social media pages.

Don’t forget to like and follow our Facebook Plane Reclaimers page and Instagram @PlaneReclaimers where new aircraft arrivals and some individual parts will be previewed.  You can register for our news letters now too, just go to the foot of any of our pages.

We cannot guarantee when particular items might be available, and so many enquiries as we’re sure you can imagine.  As a result, we  don’t have a waiting list as such.  All items are listed in the website shop as they become available and we’ll try and preview releases on social media.

Don’t forget to like and follow our Facebook Plane Reclaimers page and Instagram @PlaneReclaimers where new aircraft arrivals and some individual parts will be previewed.  You can register for our news letters now too, just go to the foot of any of our pages.

UK deliveries:  Items should be dispatched within two business days of your order (we do not work on a Saturday or Sunday).  Small items are shipped with Royal Mail and should be with you in 3 – 5 business days.  Larger items we ship using TNT, who will themselves send you an email with tracking information (do check your junk email folder too for these).  These larger items will usually be with you within 48 hrs.  Allowances in all cases should be given for the current disruptions caused nationwide to ourselves and to the shipping companies by the COVID19 situation.

International shipping times will vary dependent on destination and shipping options chosen.  Items should be dispatched within two business days (we don’t work on a Saturday or Sunday).  For standard, economy shipping you can expect arrival in Europe generally within 3 – 5 business days and other international addresses within 3 – 14 business days.  Allowances in all cases should be given for the current disruptions caused internationally by the COVID19 situation.

Don’t forget to like and follow our Facebook Plane Reclaimers page and Instagram @PlaneReclaimers where new aircraft arrivals and some individual parts will be previewed.  You can also bookmark our page so you can pop back any time to see our new additions.

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